Terms of service
Terms of Service
Effective Date: 18 August 2026
Welcome to CAVE Colombo. These Terms of Service govern your use of http://cavecolombo.com and your purchase of products from CAVE Colombo.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. About CAVE Colombo
CAVE Colombo is a clothing brand operated by:
Timothy & Partners (Pvt) Ltd
Brand: CAVE Colombo
Country: Sri Lanka
Website: http://cavecolombo.com
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our website or systems.
Interfere with the operation or security of the website.
Copy, reproduce, distribute, or commercially exploit our website content without permission.
Provide false, misleading, or inaccurate information when placing an order.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms of Service have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, and other product information displayed on our website are accurate.
However, colours may appear slightly different depending on the customer’s device, screen settings, lighting, and photography conditions.
Because our garments are acid-washed, each piece may have natural variations in colour distribution, texture, and appearance. These variations are part of the character of the garment and do not necessarily constitute a manufacturing defect.
4. Product Availability
All products are subject to availability.
Although we make reasonable efforts to maintain accurate inventory information, products may occasionally become unavailable due to simultaneous orders or inventory discrepancies.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution.
5. Prices
All prices displayed on our website are in Sri Lankan Rupees (LKR) unless otherwise stated.
We reserve the right to change prices, promotions, discounts, and product offers at any time.
The price displayed at the time your order is accepted will apply to your order, except where there is an obvious pricing or listing error.
6. Orders
When you place an order through our website, you are requesting to purchase the selected products.
An order confirmation does not necessarily guarantee that the order will be fulfilled if the product is unavailable or an obvious error has occurred.
We reserve the right to cancel or reject an order where:
The product is unavailable.
There is an obvious pricing or product listing error.
The information provided by the customer is incomplete or inaccurate.
We reasonably suspect fraudulent or abusive activity.
Delivery to the provided address is not possible.
If payment has already been received for an order that we cancel, we will arrange an appropriate refund in accordance with the applicable payment method and applicable law.
7. Payment Methods
Available payment methods may include:
Credit and debit cards
KOKO
Cash on Delivery (COD)
Payment options may vary depending on the customer’s location, order, and availability at checkout.
Online payments are processed through the relevant payment service providers.
For COD orders, customers must make the required payment to the delivery partner when the order is delivered.
Repeated refusal to accept confirmed COD orders may result in restrictions on future COD purchases.
8. Shipping and Delivery
We currently deliver within Sri Lanka, subject to courier coverage and availability.
Standard delivery is currently offered free of charge unless otherwise stated at checkout.
Estimated delivery times are provided in our Shipping Policy and are not guaranteed delivery dates.
For complete information regarding delivery, tracking, delivery attempts, delays, and damaged packages, please refer to our Shipping Policy.
9. Returns and Exchanges
Returns and exchanges are subject to our Return & Exchange Policy.
If you receive an incorrect, damaged, defective, or materially different product, please contact us as soon as possible with your order number and relevant photographs or video.
Nothing in these Terms of Service is intended to exclude or restrict any consumer right that cannot legally be excluded or restricted under applicable Sri Lankan law.
10. Product Care
Customers are responsible for following the care instructions provided with their garments.
Damage caused by improper washing, drying, ironing, bleaching, chemical treatment, alterations, misuse, or other improper handling may not be considered a manufacturing defect.
11. Intellectual Property
All content on our website, including but not limited to:
CAVE Colombo logos
Brand names
Product designs
Artwork
Photographs
Videos
Graphics
Product descriptions
Website textMarketing materials
is owned by, licensed to, or used with permission by CAVE Colombo and/or Timothy & Partners (Pvt) Ltd, unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our intellectual property without our prior written permission.
12. User Content
If you voluntarily submit or provide content to CAVE Colombo, including photographs, reviews, comments, or other material, you confirm that you have the right to provide that content.
By submitting content to us for publication or promotional purposes, you grant CAVE Colombo permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, offensive, abusive, or otherwise inappropriate.
13. Personal Information
When you place an order or use our website, we may collect information necessary to process your order and provide our services.
This may include your name, telephone number, email address, billing information, and delivery address.
Personal information is handled in accordance with our Privacy Policy and applicable Sri Lankan data-protection laws.
14. Third-Party Services
Our website may use third-party services, including Shopify, payment providers, KOKO, courier companies, analytics services, and other service providers.
These services may be subject to their own terms and privacy policies.
CAVE Colombo is not responsible for the independent terms, policies, or practices of third-party service providers.
15. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.
We may temporarily suspend or modify the website for maintenance, technical updates, security reasons, or other operational purposes.
16. Limitation of Liability
To the extent permitted by applicable law, CAVE Colombo and Timothy & Partners (Pvt) Ltd shall not be responsible for losses caused by circumstances outside our reasonable control, including courier delays, technical failures, internet outages, incorrect information provided by customers, or other events beyond our reasonable control.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
17. Governing Law
These Terms of Service and your use of our website are governed by the applicable laws of Sri Lanka.
Any disputes relating to our website, products, or services will be handled in accordance with applicable Sri Lankan law.
18. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated version will be published on our website with the applicable effective date.
Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms of Service, to the extent permitted by applicable law.
19. Contact Us
If you have any questions regarding these Terms of Service, your order, our products, payments, shipping, returns, or any other matter relating to CAVE Colombo, please contact us through the contact details provided on our website.
CAVE Colombo
Timothy & Partners (Pvt) Ltd
Sri LankaWebsite: cavecolombo.com