Shipping policy

CAVE Colombo — Shipping Policy

Effective Date: 18 August 2026

At CAVE Colombo, we aim to make the delivery process simple and reliable. This Shipping Policy explains how orders placed through cavecolombo.com are processed and delivered.

1. Shipping Area

We currently deliver orders within Sri Lanka, subject to courier coverage and availability.

2. Delivery Charges

Standard delivery within Sri Lanka is currently FREE.

If a delivery charge applies to a particular order, location, or promotion, the applicable charge will be displayed at checkout before the order is completed.

3. Order Processing

Orders are processed after the order has been successfully placed and the required customer information has been received.

Orders may take additional time to process during product launches, promotions, public holidays, weekends, or periods of unusually high order volumes.

4. Estimated Delivery Time

Estimated delivery times may vary depending on the delivery location and courier service.

Colombo and surrounding areas: 1–3 business days
Other areas in Sri Lanka: 2–5 business days

These are estimated delivery times and are not guaranteed delivery dates.

Delivery may take longer due to courier delays, adverse weather, public holidays, road closures, high order volumes, incorrect customer information, unsuccessful delivery attempts, or circumstances outside CAVE’s reasonable control.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and delivery locations.

Customers who select COD must ensure that someone is available to receive the order and make the required payment when the courier arrives.

Customers should not place COD orders unless they genuinely intend to accept the delivery.

Repeated refusal to accept confirmed COD orders may result in COD being restricted or unavailable for future orders.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and a valid telephone number.

Please ensure that the following information is correct before completing your order:

Full name
Delivery address
City
Postal code
Telephone number

CAVE Colombo is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Courier Delivery Attempts

The courier may contact the customer by telephone before or during delivery.

If the customer is unavailable, the courier may make another delivery attempt or contact the customer to arrange an alternative delivery.

If an order cannot be delivered after reasonable delivery attempts because the customer is unavailable, refuses delivery, or provides incorrect information, the order may be returned to CAVE Colombo.

8. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update.

Tracking information is provided by the relevant courier service and may occasionally take time to update.

9. Damaged Packages

If a package appears damaged upon delivery, customers should notify the courier and contact CAVE Colombo as soon as possible.

Customers may be asked to provide photographs or video of the package, packaging, and product to assist with our investigation.

Please retain the original packaging until the issue has been resolved.

10. Wrong or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact CAVE Colombo as soon as possible.

Please provide:

Your order number
Your name and contact number
Photographs of the package received
Photographs of the product received
A description of the issue

We will investigate the matter and provide an appropriate resolution where the issue is confirmed.

11. Delivery Delays

CAVE Colombo is not responsible for delays caused by circumstances outside our reasonable control, including:

Courier operational delays
Severe weather
Flooding
Road closures
Public holiday
Natural disasters
Strikes
Government restrictions
Incorrect or incomplete customer information
Failed delivery attempts
Unusually high order volumes

We will make reasonable efforts to assist customers when a delivery is delayed.

12. Changes to This Shipping Policy

CAVE Colombo may update this Shipping Policy from time to time.

Any updated version will be published on this website with the applicable effective date.

13. Contact Us

For shipping and delivery enquiries, please contact CAVE Colombo using the contact details provided on our website.

CAVE Colombo
Timothy & Partners (Pvt) Ltd
Sri Lanka
Website: cavecolombo.com