Refund policy
CAVE Colombo — Return, Exchange & Refund Policy
Effective Date: 18 August 2026
At CAVE Colombo, we want you to be satisfied with your purchase. This Return, Exchange & Refund Policy explains when returns, exchanges, replacements, and refunds may be available for products purchased through cavecolombo.com.
1. Eligibility for Returns and Exchanges
We accept returns or exchanges where a product is confirmed to be:
Defective or damaged before or during delivery.
The wrong product, colour, or size was sent by CAVE Colombo.
Significantly different from the product ordered.
To request a return or exchange, please contact us within 3 days of receiving your order.
The product must be returned in its original condition, unworn and unwashed, with all original tags and packaging intact.
2. Items That Cannot Be Returned or Exchanged
We generally do not accept returns or exchanges for:
Products that have been worn.
Products that have been washed or altered.
Products damaged through improper washing, drying, ironing, bleaching, chemical treatment, or other improper care.
Products damaged after delivery through misuse or negligence.
Products without original tags or packaging, where those are required for the return.
Products returned after the applicable return period.
3. Acid-Wash Variations
CAVE Colombo garments are acid-washed and each garment may have natural variations in colour, fading, texture, and finish.
These variations are an inherent characteristic of the acid-wash process and are not automatically considered defects.
Minor differences between the product shown on the website and the physical product may also occur due to lighting, photography, and individual screen settings.
4. Size Exchanges
Customers are responsible for selecting the correct size before placing an order.
Where a size exchange is permitted, the product must be unworn, unwashed, undamaged, and returned with its original tags and packaging.
Size exchanges are subject to stock availability.
If the requested replacement size is unavailable, we may offer an alternative size, store credit, or another appropriate resolution.
5. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us within 3 days of delivery.
Please provide:
Your order number.
Your name and contact number.
Clear photographs of the product received.
Clear photographs of the packaging and product label, where applicable.
If the error is confirmed to be ours, we will arrange an appropriate replacement, exchange, or refund.
6. Damaged or Defective Products
If your product arrives damaged or has a genuine manufacturing defect, please contact us within 3 days of receiving the order.
Please provide clear photographs or video showing the issue.
We may request that the product be returned for inspection before approving a replacement or refund.
If the issue is confirmed to be a manufacturing or delivery-related defect, CAVE Colombo will provide an appropriate remedy in accordance with applicable law.
7. Refunds
Where a refund is approved, the refund method may depend on the original payment method.
For online payments, refunds may be processed through the relevant payment provider or payment method used for the original transaction.
For Cash on Delivery orders, where a refund is approved, we may request the customer’s bank details or another suitable method to process the refund.
Refund processing times may vary depending on the payment provider or financial institution.
8. Return Shipping
Where the return or exchange is required because CAVE Colombo sent an incorrect product or the product is confirmed to be defective or damaged, CAVE Colombo will generally cover the reasonable return delivery cost.
Where a return or exchange is requested for reasons not caused by CAVE Colombo, any applicable return delivery costs may be the responsibility of the customer.
9. How to Request a Return or Exchange
To request a return, exchange, replacement, or refund, please contact CAVE Colombo using the contact details provided on our website.
Please include:
Order number.
Customer name.
Contact number.
Reason for the request.
Clear photographs or video of the product where relevant.
Do not send products back without first contacting us and receiving instructions.
10. Inspection and Approval
All returned products may be inspected before a return, exchange, replacement, or refund is approved.
Submitting a return request does not automatically guarantee approval.
We will assess the condition of the product and the reason for the request before determining the appropriate resolution.
11. Promotions and Discounted Products
Products purchased during promotions, discounts, special offers, or limited releases may be subject to specific return or exchange conditions communicated at the time of purchase.
Any applicable conditions will not override consumer rights that cannot legally be excluded or restricted under Sri Lankan law.
12. Consumer Rights
Nothing in this Return, Exchange & Refund Policy is intended to exclude, restrict, or reduce any consumer right or legal remedy that cannot legally be excluded or restricted under applicable Sri Lankan law.
Where applicable law provides a consumer with rights or remedies beyond those stated in this policy, those legal rights will continue to apply.
13. Changes to This Policy
CAVE Colombo may update this Return, Exchange & Refund Policy from time to time.
Any updated version will be published on our website with the applicable effective date.
14. Contact Us
For return, exchange, replacement, or refund enquiries, please contact:
CAVE Colombo
Timothy & Partners (Pvt) Ltd
Sri Lanka
Website: cavecolombo.com